Niagara Health seeking input on retail and food services at new hospital
January 22, 2025 at 4:21 AM
Fort Erie residents can offer input on what they’d like to eat and drink after making the drive up the Queen Elizabeth Way to the new South Niagara Hospital.
The $3.6-billion hospital is set to open in 2028, which will result in the closure of the Douglas Memorial urgent care centre, a former full-service hospital serving the community for close to 100 years.
Market Café at the Marotta Family Hospital in St. Catharines. Credit: Niagara HealthIn a news release, Niagara Health said they are seeking input from the community through a survey open to all Niagara residents to help shape the retail and food and beverage strategy for the new hospital.
The intention is to collect feedback that will be used to develop a strategy for the new hospital’s retail and food offerings.
“The retail spaces and food and beverage offerings in a hospital can have a big impact on the experience for patients and visitors, and also plays a role in workplace satisfaction for staff. We want the experience to be as positive as possible, which is why feedback from our community is so important as we develop the retail strategy,” said Jessica Mottola, director of development for the South Niagara Hospital project.
“We want to ensure that the hospital provides the right mix of retail services to meet the needs of everyone who will be using the facility,” she added in the news release.
The building design has space reserved for different offerings, such as a cafeteria, bakery, clinical retail space, pharmacy or gift shop. Results from this survey will be used to determine what the community and staff want to see in these spaces and how we can best meet the varying needs of all hospital users, said Niagara Health.
“Recognizing that a hospital operates 24 hours a day, the survey will also help to inform ways that we can make options available overnight when the retail spaces are closed,” said the news release.
The survey is available at under ‘News and Updates’ by visiting niagarahealth.on.ca.
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About The Author
Kris Dubé
Kris is a veteran journalist who has worked in Niagara for close to 20 years. He is also a lifelong resident of Fort Erie, a place he plans to call home and raise his family for many more years.
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